Shipping Policy

At MaplixStore, we aim to deliver your orders quickly, safely, and efficiently. Please read our shipping policy carefully.

1. Order Processing Time

  • All orders are processed within 1–3 business days after confirmation.
  • Orders are not processed or shipped on Sundays or public holidays.
  • In case of high order volume, processing may take slightly longer.

2. Shipping Charges

  • Shipping charges are calculated at checkout based on location and order value.
  • We may offer free shipping on selected products or above a certain order value (if applicable).

3. Delivery Timeline

  • Estimated delivery time is 3–7 business days depending on your location.
  • Remote areas may take longer.
  • Delivery timelines are estimates and may vary due to external factors.

4. Order Tracking

  • Once your order is shipped, you will receive a tracking ID/link via SMS, email, or WhatsApp.
  • You can track your order status in real time.

5. Delivery Partners

We work with trusted courier partners to ensure safe delivery of your products. However, we are not responsible for delays caused by courier services.

6. Address & Delivery Issues

  • Please ensure that your shipping address and contact details are accurate.
  • We are not responsible for delivery failures due to incorrect or incomplete address details.
  • If delivery fails due to customer unavailability, re-delivery charges may apply.

7. Damaged or Open Parcel

  • If you receive a damaged or tampered package, do not accept the delivery.
  • If accepted, please record an unboxing video and report the issue within 24 hours.

8. International Shipping

  • Currently, we [do/do not] offer international shipping.
  • If applicable, delivery timelines and charges may vary based on destination.

9. Delays & Force Majeure

We are not liable for delays caused by events beyond our control, such as:

  • Natural disasters
  • Strikes or lockdowns
  • Government restrictions
  • Courier disruptions

10. Contact Us

For any shipping-related queries, please contact:

  • Email: maplixstore@gmail.com
  • Phone: +91 91099 54911
  • Address: Indore, Madhya Pradesh, India

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